Refund policy

Your satisfaction matters to us. This policy explains your rights to return items and request refunds. It works alongside — and does not replace — your statutory rights under UK consumer law.

Our 60-Day Money-Back Guarantee
We're confident REPRIE will become part of your routine. If you're not happy after giving it a fair try, contact us within 60 days of your first order and we'll refund that order — even if the pouch is opened. This guarantee applies to your first purchase of a product and is limited to one refunded order per customer. To claim, email thereprie@gmail.com with your order number.

Faulty, Damaged, or Incorrect Items
If your item arrives damaged, faulty, or is not what you ordered, email thereprie@gmail.com within 30 days with your order number and a photo. We'll arrange a free replacement or full refund, including any return postage.

How Refunds Are Issued
Once approved, refunds are made to your original payment method within 5–10 business days. Processing times depend on your bank or payment provider.

How to Start a Return or Refund
Email thereprie@gmail.com with your order number and reason for return. Please wait for confirmation and instructions before sending anything back — unauthorised returns may not be accepted.

Subscriptions
Individual subscription renewals are generally non-refundable once shipped. However, your 60-Day Money-Back Guarantee applies to your first order, and faulty or incorrect items are always covered. You can cancel your subscription anytime — see our Subscription & Cancellation Policy.

Chargebacks
If something's wrong, please contact us first — we'll almost always sort it out faster than a payment dispute. We're committed to resolving every issue fairly.

Contact
REPRIE — thereprie@gmail.com